ACAS – Having difficult conversations
Date & Time: 15/03/2016 10:00 am - 4:00 pm | Location: Holiday Inn Luton South
This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.
One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life. In a workplace context these skills can help promote productive and engaged teams and a better managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.
The course covers ways of addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.
Immerse yourself in a safe role-play environment where you will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.
Team leaders or managers, heads of department, Directors of smaller organisations, Supervisors and those who wish to refresh their workplace communication skills.
Note: This is a comprehensive training session, delivered by two Acas Trainers. The day includes giving our delegates practical experience; attendees must be prepared to engage in role play exercises.
Price £235.00 + VAT, Total £235.00 per person
Please call Acas on 0300 123 1150
or email firstname.lastname@example.org
or visit our website www.acas.org.uk