Acas – Mediation – Improving Management Skills
Date & Time: 11/10/2016 10:00 am - 4:00 pm | Location: the park inn by radisson
Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.
Many difficult relationships in the workplace can be effectively managed by recognising the signs of conflict and then early intervention. Addressing the situation at the appropriate time will do away with the need for formal procedures which can be time consuming, stressful, disruptive and expensive for all concerned.
This workshop is designed to help delegates identify the optimum time to intervene where relationships between colleagues begin to deteriorate. Poor working relationships impact on productivity, customer service, quality of product and, ultimately, the bottom line. It will help managers identify possible “pinch points” in their team’s relationships and give participants the confidence to deal with them at the most appropriate time, in a non-threatening, informal way.
Supervisors and line managers.
Price £245.00 per person
To book please call Acas on 0300 123 1150
or email firstname.lastname@example.org
or visit our website www.acas.org.uk