Bedfordshire and Luton – 1st Impressions one day worksho[
Date & Time: 20/05/2014 10:00 am - 4:00 pm | Location: cvs Building
Lasting impressions of your company or organisation are formed within the first few moments of an initial phone call, if that impression is a positive, efficient and approachable one, your whole organisation could then deemed to be positive, efficient and approachable.
This workshop is essential training for reception and appointment staff. It teaches your staff how to give the right impression to your clients by encouraging a confident telephone manner and methods for eliciting the appropriate information.
This achieves a successful outcome for both your organisation and your clients, with each and every phone call to or from your establishment.
All Relate receptionists are trained using this workshop to equip them with the skills needed to cope with the emotional and sensitive nature of our work.
If you would like to book a place on the workshop, at £95 per place, or would like more information, please ring 01234 342503 or email firstname.lastname@example.org
Bookings are closed for this event.