Date & Time: 20/01/2015 10:00 am - 4:00 pm | Location: Tokko Building
Reception and appointment staff give the first impression of any company.
Can you support your staff in their job with better training?
Your staff deserve to be given the best, to help them give the best back to your company and your clients, and help them to cope with the pressures of their job.
All Relate Receptionists and Appointment staff are training using this course, to assist them to give a first class, calm, professional and empathic service to our clients.
Our Course covers:
- Understanding the use of telephone communication skills
- Understanding how to build rapport and maintain a good relationship with the caller
- Learn how to give clear explanations about products and services
- Understand the importance of getting the right service to the client
- Learn techniques to help deal with objections and difficult phone calls
Cost: £95 per place including lunch.
Please contact us for further course information and booking form.
Visit our website: www.relatebedsandluton.org.uk